At The Blooming Story India, we understand that circumstances may arise where you need to cancel your order or request a refund. We strive to make this process as seamless and fair as possible for our valued clients. Please review the following policy regarding cancellations and refunds:
- Cancellation Policy:
- Orders can be canceled within 24 hours of placing the order without incurring any cancellation fees.
- For cancellations made after 24 hours of placing the order, a cancellation fee may apply. The fee will be determined based on the nature of the order and any expenses already incurred by The Blooming Story India.
- Cancellation requests must be communicated to us via email or phone call. We will confirm the cancellation and any applicable fees within a reasonable timeframe.
- Refund Policy:
- Refund requests for canceled orders made within the 24-hour window will be processed promptly, and the full amount paid will be refunded to the original payment method.
- Refunds for canceled orders made after 24 hours will not be possible.
- In the event of a quality issue or if the product delivered does not meet your expectations, please notify us immediately. We may offer a refund, replacement, or store credit at our discretion, upon verification of the issue.
- Refunds for quality issues will be processed once the returned product has been inspected and approved by our quality control team.
- Process for Cancellation and Refunds:
- To cancel an order or request a refund, please contact our customer service team via email or phone, providing your order details and the reason for cancellation or refund request.
- Our customer service team will guide you through the cancellation process and provide information on any applicable fees or refund amounts.
- For quality-related refund requests, we may require photographic evidence or other documentation to facilitate the resolution process.
- Refunds will be processed within 10 business days of approval and will be credited to the original payment method used for the transaction.
- Exceptions:
- The Blooming Story India reserves the right to refuse or limit refunds in cases of suspected fraud, abuse of our cancellation policy, or other circumstances where we deem it necessary to protect the interests of our company.